Frequently Asked Questions
Q: What are your printing capabilities? We are a full service printer that can produce printed materials in virtually all sizes and on a wide array of different substrates. We have the most advanced printing capabilities via both offset and digital presses. We have a variety of different finishing capabilities so your printed materials can be developed in the most optimal format whether book bound, saddle stitched, tri-folded or almost anything else.
Q: Can you do customization? We have made a significant investment in expertise and equipment to deliver the greatest customization capabilities available. We do all types of customization from simple versioning with name and address to complex variable data programs.
Q: How long have you been in business? We have a long history in the printing and communication business. eDOC was formed in 1999 and each of our three owners has been in the printing business for over 20 years. We have a strong base of printing knowledge and offer excellent quality and a variety options.
Q: I have many different pieces that need to be consolidated from many different sources. Can you help me improve my supply chain? eDOC can manage your supply chain needs. We can do any “kitting” and consolidation required and can store and ship as needed. We already help many customers by ensuring fulfilled and printed materials are timed with their production schedules. Additionally, we can archive your images and manage your document library so you don’t have to worry about finding your assets for repetitive use.
Q: My company is going “Green”, but it seems like printed materials are directly in conflict with that strategy, how can you help? We are extremely proud of our FSC certification. FSC compliance means that eDOC is making a direct and permanent contribution towards preserving the world’s forests. It is our responsibility to our customers to offer them an opportunity to comply with the highest social and environmental standards.
Q: When we launch a product or program, it is critical that we deliver consistent, high quality information to everyone involved – consumers, customers and employees. How can you help? eDOC can produce all the materials you need! We can design and produce the in-store and direct to consumer pieces both printed and electronic (e.g., packaging, tear pads, posters and displays)! We can modify those same elements to deliver pieces to customers that clearly communicate the product and program benefits to them. Lastly, we can produce the training and selling materials for your employees.
Q: What are PURL’s (Personalized URL’s) and how can they help me drive my business? PURL’s are a great way to leverage your consumer touch points! You can use them to develop very targeted communications and promotions. When the consumer enters their PURL you can capture critical information that will allow you to qualify them "in" or "out" and immediately place them in the appropriate communication environment. PURLs allow you to quickly, easily and cost effectively execute and tabulate surveys. Let us help you get this information from your key customers or consumers.
Q: We make decisions centrally on promotional and product materials, but often ordering is done globally. Is there any way eDOC can help us be more efficient in this process? eDOC implements web to print solutions that are user friendly and can quickly and easily allow you to manage materials locally but enable global ordering, production and distribution. The web to print solutions allow locations and people get the products they need when they need them. It is an easy way to manage your business communication materials!
Q: I’m getting ready to launch a new product, what can you do for me? eDOC can handle the production of virtually all the materials you will need both in print and electronic form. We can print your packaging and any instruction manuals required. Promotional materials including displays can also be handled by eDOC. We ensure a seamless linkage with your electronic efforts by producing and handling email campaigns, PURL’s (personalized URL’s) and even microsites.
Q: We have a variety of different products to meet the needs of many consumer segments, how can you help us in this area? Our abilities allow you to produce many different materials with customized messages. We offer both printed and electronic products to ensure your communication is effective and efficient to your consumers! We can ensure that this communication is consistent across all elements: promotional materials, packaging, in-store pieces, websites and email campaigns.
Q: We need to communicate different information both internally and externally and don’t want to reinvent the wheel each time. How can we accomplish this? eDOC uses extensive variable data printing abilities to provide different versions of materials. These can be direct mail pieces to different consumer groups showing different products and personalized information or confidential financial statements to individuals.
